This is my first embroidery machine. I have had this machine for about three years and am completely happy with it. Some thread varieties have not worked well for me, such as Floriani, but Madeira, Gutermann, and Sulky are fine. I have never had a rat's nest in the bobbin. I use mostly third-party designs via usb. All have worked fine.Whenever I do encounter a problem, I look up the situation online (a valuable resource) and the problem is solved. The stitching is good, but be sure you have
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hooped properly. That is your responsibility. The on board designs are nice, but I'm more of an Urban Threads girl, so I don't use them often. All the hoops and guides are stable. The pack of stabilizer samples was a nice plus. The tools that came with it are excellent quality. I bought it because I wanted to digitize the family coat-of-arms and embroider it on placemats for my dad. He was delighted. When you can impress a 92-year-old with high standards, the machine must be a good one.